Return and Refund Policy

At PeptideMania Research, we stand behind our products and believe that resolving a concern should be straightforward. For cancellations, returns or quality concerns, contact peptidemanialab@gmail.com with your order number.

Order cancellations

You may cancel your order within 24 hours of placing it, provided it has not been dispatched. Email us with your order number and cancellation request. Eligible cancellations receive a full refund.

After 24 hours, contact us as soon as possible. We will check whether your order can still be stopped before shipment. This cancellation window does not limit your rights when an order is delayed, defective or otherwise covered by applicable consumer law.

Returns of unopened products

For standard returns, products must be unopened, unused and in their original packaging, with all seals intact.

Contact us before sending anything back. We will explain the return instructions and any applicable shipping arrangements. Once the returned products have been received and inspected, we will confirm your refund.

Opened products are not eligible for ordinary change-of-mind returns. However, this does not exclude a valid quality claim under the policy below or any rights you have under applicable law.

Our 97% purity commitment

For peptide and research-compound kits covered by this commitment, if independent laboratory testing confirms purity below 97%, we will provide your choice of a refund for the affected kit or a replacement kit, after verifying the supporting evidence.

To make a claim, please provide:

• Your order details: order number, product name, selected amount and batch or lot number, where available.
• A video recorded before laboratory shipment: clearly showing the unopened vial, its label, identifying markings and packaging for shipment to the laboratory.
• The laboratory evidence: the complete official test report, including the laboratory name, testing method, reported purity and sample identification. Include shipment tracking or the laboratory’s receipt record so the tested sample can be linked to the same vial shown in your video.

The vial tested must be the same vial supplied in your order and documented before shipment to the laboratory. We may contact the laboratory to verify the report and sample identification.

You do not need to return the tested vial, remaining material or affected kit to us for a verified purity claim. The unopened-return requirement does not prevent a claim where the laboratory opened the vial for testing.

This commitment concerns analytical purity; it is not a claim of sterility or suitability for human or animal use. It does not apply to bacteriostatic water or accessories.

Damaged, incorrect or defective items

Please inspect your order on arrival. If something is damaged, incorrect or appears defective, email us promptly with your order number and photographs of the item and packaging.

We will review the issue and arrange an appropriate resolution. A laboratory test is not required to report shipping damage or an incorrect item. Please contact us before returning or disposing of anything.

Availability and shipping delays

Please confirm availability for your exact product and amount in the PeptideMania Telegram group before ordering.

Confirmed in-stock items dispatch within 2–3 days after payment confirmation. Items supplied from another warehouse may require additional time; we will confirm the dispatch estimate before payment. Dispatch time is not delivery time.

If we cannot meet the agreed dispatch time, we will contact you with the revised estimate and offer the option to accept the delay or cancel the unshipped items for a refund. If the entire order is cancelled because we cannot ship it, the refund includes the shipping charge.

Receiving your refund

We will notify you when your refund has been processed. Refunds are issued to the original payment method where possible, within applicable legal deadlines.

For cryptocurrency payments, we will confirm the refund amount, asset, network and receiving address with you privately before sending funds. We will never request your wallet’s private keys or recovery phrase.

Please send payment receipts, laboratory evidence and order information by email—not in the Telegram group.

Your statutory rights

This policy does not exclude or limit mandatory consumer rights. Where applicable, eligible EU consumers have a 14-day withdrawal right, subject to legal exceptions. Mandatory rights concerning faulty, damaged or misdescribed goods remain unaffected by our unopened-return condition, 24-hour cancellation window or voluntary purity-claim evidence requirements.